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Buyer Guidelines

 

We want you to have the best possible experience on Vestiaire Collective: and that includes feeling safe, protected, and positive - every step of the way. You’re part of our community - please help us to perfect it and protect it by following these practical Buyer Guidelines.

Connect with your community

Did you know that you can ask for more info about an item, politely remind your seller to ship, or reach out about anything to do with your order via Buyer Seller Chat? It’s the perfect way to connect with each other to create a positive and fun buying experience. Remember we’re here to protect our community, so be sure you carefully follow our Buyer Seller Chat rules.

Making an offer? Make sure you mean it!

 

If you decide to Make an Offer on an item you’ve discovered, are you ready to commit to the purchase if the offer is accepted? By accepting an offer, the seller is not only agreeing to a new price, but placing the item ‘on hold’ for you for 24 hours (awww). Please be considerate of your seller’s time when making offers, and be ready to place the order if it’s accepted!

Stay where we can protect you

When you pay for an order on the Vestiaire Collective website or app, we continue to protect you and your order long after that payment is made. If something goes wrong, we’re always here to help. But if the payment for an item is completed outside Vestiaire Collective, you’re operating without a safety net. Never share your personal information, PayPal details or contact details with another user, and report any user that requests those details to protect both yourselves and the community. Don’t fall victim to a scam - stay safe and protected with us.

Is there an issue with your item? Let us get straight on to it.

If there’s something about the item you’ve just received that you’re not happy about, we’re here to help. Let us know as soon as possible by tapping Report an Issue in the timeline on your app, and we’ll take care of everything. If we haven’t heard from you within 72 hours of the item’s delivery, we’ll assume that everything’s perfect. So the sooner you get in touch, the sooner we can set things right.

What if the guidelines are broken?

 

Any features or privileges associated with your account may be temporarily or permanently withdrawn at any time should you be in violation of the guidelines detailed above.

 

If you need to let us know about any unacceptable behavior on the platform you can Contact Us directly, or Report a user via Buyer Seller chat.

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